Frequently Asked Questions

All businesses with a valid business registration number under The Companies Commission of Malaysia (SSM)

Yes, you are required to sign a minimum of Go Digi 128 or a combination of any 2 lines

In the event you wish to terminate your Digi Corporate line, one month advance termination letter is required to be sent to our Business Support Centre at bsc@digi.com.my

You can check your data usage and balance via MyDigi App

In order to enjoy the Go Roam Bundle, which operator should I select to use for each country?

You must be hooked on to one of the operators based on the list below. If you do not select a preferred operator, data roaming is not allowed but you will still be able to make and receive calls based on pay-per-use charges.

Documents Needed For Registration

- Director IC photocopy
- Company full SSM (All pages)
- If company registered for less than 1 year (Refer Additional Document)

- Director IC photocopy
- Company full SSM (All pages)
- If company registered for less than 1 year (Refer Additional Document) 

- Latest bill statement  

- Owner IC photocopy

- 3 months bank statement with minimum balance of RM10,000 OR
- 3 months utility bill with no overdue OR
- Tenancy Agreement with stamping OR
- 3 months Credit Card statement with full and prompt payment

SIM Card Replacement

1
- Call to 016-2998888
- Press 1 for language selection
- Press 1 again for customer service
2
- Request for SIM card activation / replacement
3
- Verify with authorized person
- Give SIM card serial number
8960 XXXX XXXX XXXX XXXX

Unbar Line

1
- Call to 016-2998888
- Press 1 for language selection
- Press 1 again for customer service
2
- Request unbar for number
01X-XXX XXXX
3
- Verify with authorized person

Roaming Activation

1
- Call to 016-2998888
- Press 1 for language selection
- Press 1 again for customer service
2
- Request for roaming activtion
3
- State Go Roam
(Charge RM10/month follow by the bill cycle date)
*Remember to deactivate it once back from oversea

Billing Portal Registration

1
Key in one of your company numbers
2
Press forget password and wait for the SMS issued by Digi
3
Click into the link sent from the SMS and set your password
4
Key in all the company details and press submit
5
You may log into the portal with the mobile number and password that you registered after 2-3 hours 

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